SAVE TIME SERVICE
Minimize wait times and maximize customer flow to scale operations and rev up revenues with Queue Management Solutions.
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What is a Save Time Service?
Save Time Service was designed to manage customer flow by improving process optimization and wait time reduction, streamlining the queuing experience. By integrating STS technologies such as ticket dispensers, kiosks, call forwarding, and an automated scheduling system, customers will have a more relaxed waiting experience. Unlocking efficiency with Save Time Service enhances customer experience across industries like retail, banks, healthcare, government, and education, ensuring seamless customer service.
Benefits of Save Time Service
Forget about the Queues
Optimize the customer flow, reduce queues and waiting time and provide a seamless customer experience even during peak times
Improve staff productivity
STS Allows to manage operators load and reports about staff efficiency. It also inform staff with the right information the right time to delight customer with a perfect service.
Increase your Profit
By improving queue flow, wait time and speed, as well as keeping clients informed of wait time within the queue combined with media, we have been able to almost eradicate walkways from clients – in turn increasing your profits.
60% Satisfied customer
STS improves customer experience by giving an opportunity to register in the queue in four ways: through the online platform, at the self-service terminal, through the Operator and using IVR through IP-telephony. Displaying of the queue and calls on the TV or street signboard and giving voice notifications as well as SMS.
Lets look closer?
There are four ways to register: through the online platform, at the self-service terminal, through the Operator and using IVR through IP-telephony.
Displaying of the queue and calls on the TV or street signboard and giving voice notifications as well as SMS.
The system has flexible settings that allow you to adapt it to the specifics and needs of any Organization. Administrators can configure services, Operator's schedules, messages and much more, ensuring efficient distribution of working hours and control over the flow of Client requests. The use of the Electronic Queue allows you to achieve the maximum filling of the working hours of Operators and control over the flow of Clients due to the use of a number of algorithms adapted to the real needs of Organizations.
The purpose of the System is to implement optimal management of service processes in real time. To achieve this goal, the System integrates functionality for monitoring the current workload and implements analytical tools that contribute to forecasting the dynamics of the operational load. This provides timely information to all participants about the current state and future events, which contributes to the establishment of effective coordination and optimization of work processes. The key priority of the System is to improve the quality of service and the level of customer satisfaction through prompt response to workload fluctuations and optimal use of resources.
Why choose us?
Because we not only provide you one the leading top quality software and hardware, which makes your maintenance easy, your sales high level, but we also provide you training, upgrade, and support via remote access. You won’t feel like that you are alone, we will guide you during the whole sales process until you receive your great references.
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